AccountId: 011433970860
ContactId: 4dd06a35-d1f2-4b58-bc7e-5894f473bedb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11640 ms
Total Talk Time (AGENT): 3651 ms
Total Talk Time (CUSTOMER): 811 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/09/4dd06a35-d1f2-4b58-bc7e-5894f473bedb_20250409T16:56_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank [PII]. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Um, yes, ma'am