AccountId: 011433970860
ContactId: 4d958ddb-6457-4522-8a5e-727eff24f6f2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 29299 ms
Total Talk Time (AGENT): 15348 ms
Total Talk Time (CUSTOMER): 8832 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/20/4d958ddb-6457-4522-8a5e-727eff24f6f2_20250620T15:34_UTC.wav
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[AGENT][NEUTRAL] For contacting ATO, my name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi, my name is [PII]. I'm calling from the doctor's office to check on our claim status.
[AGENT][NEUTRAL] OK. No, I'm sorry. Uh, I can barely hear you. Um,
[AGENT][NEUTRAL] What is the policy number that for the claim?
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Sorry, you're asking for policy ID?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hi, my name is [PII]. I'm with American Public Life. Hello.
[CUSTOMER][NEUTRAL] Hello.