AccountId: 011433970860
ContactId: 4d8f944f-814c-4d62-b18f-63282f5bc2bf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14479 ms
Total Talk Time (AGENT): 2581 ms
Total Talk Time (CUSTOMER): 8090 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/23/4d8f944f-814c-4d62-b18f-63282f5bc2bf_20250423T21:38_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], this is [PII]. I'm calling from Valley Regional Medical Center. I'm calling because I have a patient coming into our facility and I.