AccountId: 011433970860
ContactId: 4d763eb7-16f2-420a-b7f4-253e6bef3041
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5489 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 3239 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/4d763eb7-16f2-420a-b7f4-253e6bef3041_20250610T22:04_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] P.