AccountId: 011433970860
ContactId: 4d75c8bf-850c-4199-a948-0f3ed041212b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 325779 ms
Total Talk Time (AGENT): 148289 ms
Total Talk Time (CUSTOMER): 112856 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/4d75c8bf-850c-4199-a948-0f3ed041212b_20250613T20:36_UTC.wav
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[AGENT][NEUTRAL] We better.
[CUSTOMER][NEUTRAL] min nombre [PII], so you know icina the provedor the una clinicaapia is mando parasaber mono so via molo claims the paciente queapia la clinica and paralecurreseguro.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] OK, one moment.
[CUSTOMER][NEUTRAL] OK, and number of the poli says uno reserroseres.
[CUSTOMER][NEUTRAL] Amy Ele Ocho.
[AGENT][NEUTRAL] Mejo unore Crossetere.
[CUSTOMER][NEUTRAL] 0 M E L O.
[AGENT][NEUTRAL] and the paper for telephoneazuki is connected.
[CUSTOMER][NEUTRAL] Hey terrerocinco rose uno cuato.
[AGENT][NEUTRAL] C.
[CUSTOMER][NEUTRAL] No, I don't need it.
[AGENT][NEUTRAL] Not for verific card number.
[CUSTOMER][NEUTRAL] The uh numbers Olgaerrivas el numeral de la fema sciento rejusantacuata.
[AGENT][NEGATIVE] It is for verification uh no correct.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] Perfect. er transform a summeter relamosave the l PO box el numerro is beinticuatrogene novesincuenta.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The direction is [PII].
[AGENT][NEGATIVE] I cite [PII].
[AGENT][NEUTRAL] Domino traves the numeral facts numerals and ochote rese cinco novente quatraventitres.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I ultimoti is creando una cuentresit linea and I am a [PII].
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] evis documents.
[CUSTOMER][NEUTRAL] Manoelmami no taro.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Joserando and I am a public [PII].
[CUSTOMER][NEUTRAL] The second is it.
[AGENT][NEUTRAL] Hm, explain everything I say.
[AGENT][NEUTRAL] Is that a supposed to?
[CUSTOMER][NEUTRAL] And reso Lara.
[CUSTOMER][NEUTRAL] Elara queloamo for the, I mean, uh, enoque on they say la rera para paramandare claim.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Either pocondo unotrata claim claim status.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It's a predo your brother is a check you claim status sign in register on the click a hi there is a quadro foriven 1 and 1 and male access your systems.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Exa or so and a website emailandotamenteutli [PII].
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Leva say create your OSC accountsco provider.
[AGENT][NEUTRAL] Elo consul tax ID lova Centepao and disturbingeracion.
[AGENT][NEUTRAL] So no querelados for men and the PO box.
[CUSTOMER][NEGATIVE] No, I mean, they, they, you know the Miami, Miami no they no gonna securetapocon noeja.
[AGENT][NEUTRAL] OK, and you.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Um, he unulario pro formulario.
[AGENT][NEGATIVE] Pooritamos el el bill detaado control informaccividos.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][POSITIVE] Lovely.
[AGENT][NEUTRAL] Inexplicasa beneficios the so servicios relies in the.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, bye, yeah.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEGATIVE] No gracia.
[AGENT][NEUTRAL] You want to put.
[CUSTOMER][NEUTRAL] Bye bye.