AccountId: 011433970860
ContactId: 4d5d5040-f753-4af7-904a-48677cc2ab44
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 300809 ms
Total Talk Time (AGENT): 33901 ms
Total Talk Time (CUSTOMER): 56800 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.4, CUSTOMER=-0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/4d5d5040-f753-4af7-904a-48677cc2ab44_20250317T20:05_UTC.wav
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[AGENT][NEUTRAL] And that's just being in my American Public Life [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] No, let's go shopping.
[CUSTOMER][NEUTRAL] Did
[AGENT][NEUTRAL] Um, no les [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Let me take a look.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I put my who.
[AGENT][NEUTRAL] See as a Major.
[AGENT][NEUTRAL] OK, [PII], sir.
[CUSTOMER][NEGATIVE] No implemented.
[AGENT][NEUTRAL] OK, no seroso.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Suguroo.
[CUSTOMER][NEGATIVE] Mm, no another thing go kill a man to throw it to me.
[AGENT][NEUTRAL] Pomos in nombrera comunbasemudi ic um commo mhm commosal group on the travajala compania.
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] My number is
[CUSTOMER][NEUTRAL] On a group.
[CUSTOMER][NEUTRAL] Wakundole.
[AGENT][NEUTRAL] Pharma.
[CUSTOMER][NEUTRAL] Funundolle.
[AGENT][NEGATIVE] Melo delerea.
[CUSTOMER][NEUTRAL] Group.
[CUSTOMER][NEUTRAL] See the papa are they are.
[CUSTOMER][NEUTRAL] In none.
[CUSTOMER][NEUTRAL] Are they?
[CUSTOMER][NEUTRAL] Igloo
[CUSTOMER][NEGATIVE] I'm not up on this.
[AGENT][NEUTRAL] Yeah, no yeah.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, permit the moment.
[CUSTOMER][NEUTRAL] Hi.
[CUSTOMER][NEUTRAL] Contraception.
[CUSTOMER][NEUTRAL] And a little.
[CUSTOMER][NEUTRAL] But it's
[CUSTOMER][NEUTRAL] Let me