AccountId: 011433970860
ContactId: 4d5d3252-8d1f-4602-9345-3e3774005f72
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15899 ms
Total Talk Time (AGENT): 8678 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/4d5d3252-8d1f-4602-9345-3e3774005f72_20250130T14:54_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?