AccountId: 011433970860
ContactId: 4d14a952-7969-4c68-a359-73b281409c6b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 404440 ms
Total Talk Time (AGENT): 210551 ms
Total Talk Time (CUSTOMER): 163600 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/13/4d14a952-7969-4c68-a359-73b281409c6b_20250313T14:39_UTC.wav
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[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Wereto.
[CUSTOMER][POSITIVE] Oh we win the yeah.
[CUSTOMER][NEUTRAL] So that ala hema Orellana.
[AGENT][NEUTRAL] One of the way.
[CUSTOMER][NEUTRAL] See me they give me posolatajeta appelle peroqueriamosacommouniona.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] El group no group.
[AGENT][NEUTRAL] The glaucoma outpatient certificate number or in hospital certain number?
[CUSTOMER][NEGATIVE] And they say in hospital benefits certificate number uh-huh oh jeez yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Eerodos cinco quatrodosticuatromel cite.
[AGENT][NEUTRAL] Me.
[CUSTOMER][NEUTRAL] Cincose dos cuatro.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Eme de Maria Ele de Luisiete.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] OK, sero reanapoor carofenasimino telephone estro de lisa.
[CUSTOMER][NEUTRAL] Oubre 262dostas in [PII] retrejuno chores.
[CUSTOMER][NEUTRAL] The telefo here that just say what they say.
[AGENT][NEUTRAL] ultimasita senor el electronic socio polisa.
[CUSTOMER][NEUTRAL] Ah yeah, it's no me no me no me or me poo nose led [PII].
[AGENT][NEUTRAL] Uh, no, the namouno de senor is uh no.
[CUSTOMER][NEUTRAL] I got [PII]
[CUSTOMER][NEUTRAL] 00 yeah [PII].
[AGENT][NEUTRAL] Um, no, electronico de lava.
[CUSTOMER][NEUTRAL] Ah [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Making no no sorry but.
[CUSTOMER][NEUTRAL] Goodbye.
[AGENT][NEUTRAL] Um, no, no, the mosque sult the majinololoo osos.
[CUSTOMER][NEUTRAL] No travajo, no travaerra.
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] In majino que quesela roba venterraunto me majino nose.
[AGENT][NEUTRAL] Uh, see, see no enesta soo deando para saber commounala polia.
[CUSTOMER][NEUTRAL] Comouniona.
[AGENT][NEGATIVE] They are barely correct one.
[CUSTOMER][NEUTRAL] Uh-huh. See.
[AGENT][NEUTRAL] Uh, enerorean leboya aarestacion it amenno uh brinal beneficiosquelapolia leda er clarosa dejalesaberqueest to soloes una verificcatu no guarantes as a disclaimer la polio esta poliaunguroseario supplemental or gap leo muchate.
[AGENT][NEUTRAL] Epagooguza de losintos merioso proseiminos mediosquetantus teosoposa roso and and feredado accident.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The police are liberating that those people face you put it on there.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Mhm, no, no, no, it's Taga.
[AGENT][NEUTRAL] OK, the police celebrating that doss beneficio unos beneficiospiliacion el qualeva de recover to tea oposo la can resillasalano per person.
[AGENT][NEUTRAL] beneficiolique dearing hospital almenosiochores.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Elnora is considered a police outpatient or ambulatorio.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Fish, uh-huh.
[AGENT][NEUTRAL] El bile res millares para servio ambulaio para tees.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No, no, and no, so I'm micarauna er porelao.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Oh, OK, OK, OK, I can make it that.
[AGENT][NEUTRAL] See pago okwaguran appli at this so principal cue quesa police this was the queso principal pala part.
[CUSTOMER][NEUTRAL] And the.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, back on the face, OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] No, no, that porque miss you and er el mea I mean el pea polo as a car sangreelect unco payment butpaga conogo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] You know la fun noo I have a marque I guess preta overcomuna.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Or see loquebu gente quela tabai like you said dala jeta automatic pao er er funa different er paga de pue de que la de que porque commolelemental princio la polica sipullaquepaga el dedule copagoose guranza applicado despo de soguro principal.
[CUSTOMER][NEUTRAL] you're not a pasalgutengelopi pagovia mental it is puelopapelehito applied I used the asking reso.
[AGENT][NEUTRAL] Just
[AGENT][NEUTRAL] Mhm.
[AGENT][NEGATIVE] Puelosa format itambienoporiareamente conel brindale informacion de de sapolisa deciles quesomosusseguro gap.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] In quepagamos of the principalquenos and being a reclass.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Ah, OK, a lotion. OK, perfect, yeah, yeah no sacamo they do yeah.
[CUSTOMER][POSITIVE] Muchisima grazao informac.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEGATIVE] No, muchisima moss.
[AGENT][POSITIVE] Excellent excellent.
[CUSTOMER][NEUTRAL] Igualuste much you say.