AccountId: 011433970860
ContactId: 4cd33b52-d4f1-462a-bcef-e701a1a59b07
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 67959 ms
Total Talk Time (AGENT): 24730 ms
Total Talk Time (CUSTOMER): 40267 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/4cd33b52-d4f1-462a-bcef-e701a1a59b07_20250527T14:33_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, [PII]. My name is [PII] and I am just calling to see if
[CUSTOMER][NEUTRAL] I was eligible for um a gap insurance plan, a medical plan.
[AGENT][NEUTRAL] OK, um,
[AGENT][NEUTRAL] So we generally don't offer like our insurance to groups. Is it something that was offered to you through like an employer?
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] No, no, that's, that's what I was calling to see, um, if you did it that way, so, um, that.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah, we don't, we don't unfortunately sell to like just individuals.
[CUSTOMER][POSITIVE] OK, that sounds good. Do you happen to know of anybody in um the area or anybody that does do that for just individuals?
[AGENT][NEUTRAL] I don't off the top of my head, [PII]. I'm sorry.
[CUSTOMER][POSITIVE] OK. Oh, no, that's fine. No, that's fine. All right. Well, thank you very much. I appreciate your time.
[AGENT][POSITIVE] You're welcome. Have a good day.
[CUSTOMER][POSITIVE] Uh thanks