AccountId: 011433970860
ContactId: 4cc04752-1c7b-4123-a567-62d5f5be1765
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 35880 ms
Total Talk Time (AGENT): 18087 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=-1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/4cc04752-1c7b-4123-a567-62d5f5be1765_20250616T21:53_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEGATIVE] This is so [PII]. I'm not able to hear you. Can you call us back at [PII]? No one on the line is connecting the call.