AccountId: 011433970860
ContactId: 4cbde5ab-716c-4dad-96e9-289c5883ca54
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23420 ms
Total Talk Time (AGENT): 3749 ms
Total Talk Time (CUSTOMER): 5980 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/4cbde5ab-716c-4dad-96e9-289c5883ca54_20250603T16:22_UTC.wav
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[AGENT][NEUTRAL] Hello, this is [PII].
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Yes, this is [PII]. How can I help?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Yeah