AccountId: 011433970860
ContactId: 4c957f69-5253-4c2e-899a-83950dc294d6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17610 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2510 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/4c957f69-5253-4c2e-899a-83950dc294d6_20250610T22:59_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?