AccountId: 011433970860
ContactId: 4c88f51e-0d83-4731-b6b4-ca45d1857fae
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5170 ms
Total Talk Time (AGENT): 4761 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/10/4c88f51e-0d83-4731-b6b4-ca45d1857fae_20250410T18:24_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?