AccountId: 011433970860
ContactId: 4c787dba-6a5c-4b68-af5b-35a029392d69
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 386100 ms
Total Talk Time (AGENT): 168403 ms
Total Talk Time (CUSTOMER): 150508 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.3, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/12/4c787dba-6a5c-4b68-af5b-35a029392d69_20250512T20:31_UTC.wav
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[AGENT][NEUTRAL] That's just being my American public life. My number just [PII] coming up while you there.
[CUSTOMER][NEUTRAL] All the money I wanna tell it's gonna.
[AGENT][NEGATIVE] Oh no.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Hey [PII] to or.
[CUSTOMER][NEUTRAL] Its composer porque.
[CUSTOMER][NEUTRAL] Uh, roosal and lacervical and bias.
[CUSTOMER][NEUTRAL] In me.
[CUSTOMER][NEUTRAL] And then go wastega.
[CUSTOMER][NEUTRAL] super big for my sale.
[CUSTOMER][NEUTRAL] I see what we got.
[AGENT][NEUTRAL] OK, I'll put the policy number of the policy, sir.
[CUSTOMER][NEUTRAL] Polisa is erodos quaarina cinco oticuatro o.
[AGENT][NEUTRAL] E for number for.
[CUSTOMER][NEUTRAL] [PII] I mean Nobreilafanamento Mao D as in the no no.
[AGENT][NEUTRAL] Ma verific directionic or electronico?
[CUSTOMER][NEUTRAL] The major in the event and no worth in [PII] [PII] reserrocinco Cinco.
[CUSTOMER][NEUTRAL] Go [PII].
[AGENT][NEUTRAL] OK, in [PII] some um visit that's gonna chiro practical.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] OK, yeah, um, isifuconal quesa.
[AGENT][NEUTRAL] OK, participan el el resus um primario or for Aram network.
[CUSTOMER][NEUTRAL] No, friend and friend [PII].
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] OK, so no guarantallos beneficiosta queres clamolapolia no cure.
[AGENT][NEUTRAL] Um, las consulta proscia curi los stratamientosai and officeicina um del quiro practicaquientosolaresia yes solepa deducupagooseguro soloqueota is a super bill.
[AGENT][NEUTRAL] Gettenga telos prosedimientos con las fechas itaminel dinosticoesuna parteel superel la segua parte vase la colo que paso seguo primario Ciama exacion the beneficios paracadavia.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] See location benefit application policy.
[AGENT][NEUTRAL] Mhm. So the queue meillosreclamosi er so elects the beneficiosel superville, um, lo sere Hisanos a pajina the web ques I am [PII] isuvios documentcumento desa fora.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEGATIVE] Los Pofaia Omandar Por Correo.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] See, so it's I, Emma mama.
[AGENT][NEUTRAL] Public
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Oh,
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] And the, the mama, uh-huh.
[AGENT][NEUTRAL] Iona cuenta.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It doesn't necessit super super view the loo no de la consultas you know trava.
[AGENT][NEUTRAL] You're gonna
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See I puemando paralo revi revivienloquemospagar um pero is apolia no no paga las consulta.
[CUSTOMER][NEUTRAL] Oh,
[AGENT][POSITIVE] No malo stratamientos and office.
[CUSTOMER][NEUTRAL] No, you're solamente consultata el quelo for the lacervical.
[AGENT][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Imolepovi oh mentor.
[AGENT][NEGATIVE] Siena pajina dear scuenta isoscuosle puetomardo photos soloses canar or los cuemanda por correoopor facts is alonica manera.
[CUSTOMER][NEUTRAL] OK. Elorrio.
[AGENT][NEUTRAL] Ambassador Porcorreo No uh-huh nottenemoscorre electronico and paraiso to viraqueresele cuenta de Apele is belos docuosueasaomale photo de los docuos is subvilos no masqueine quereres a cuenta.
[CUSTOMER][NEUTRAL] For a year.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Um, and soloscumentose semoraimpopa process relamo era semana quese process.
[AGENT][NEUTRAL] Um, dinner.
[CUSTOMER][NEUTRAL] And owner owner service.
[AGENT][NEUTRAL] Una una sola semana.
[AGENT][NEUTRAL] See, um, the madamouncheque su casa osiquierreel depositoreotainezala formal deposito director and the website and donlopoenar isvilo tambienci querequelo depositosa sequent eco.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] OK, so I.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] I know, so long that I saw.
[AGENT][NEUTRAL] OK, that one Diagra is about American Public Life. Mm bye.
[CUSTOMER][POSITIVE] Got you.