AccountId: 011433970860
ContactId: 4c734a60-480a-4d91-a651-1ce6538e4c70
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16040 ms
Total Talk Time (AGENT): 6900 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/17/4c734a60-480a-4d91-a651-1ce6538e4c70_20250217T15:25_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?