AccountId: 011433970860
ContactId: 4c70024e-e48c-4f12-b092-d6351171c172
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 327399 ms
Total Talk Time (AGENT): 128923 ms
Total Talk Time (CUSTOMER): 123960 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.1, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/21/4c70024e-e48c-4f12-b092-d6351171c172_20250321T21:33_UTC.wav
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[AGENT][NEGATIVE] Teleor conusto.
[CUSTOMER][NEUTRAL] When I started my numbers [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Look up esque mega donna carta de esque um mm unos unosque unos exam and meriosipaquela quetengo noos.
[CUSTOMER][NEUTRAL] In itsque was it.
[AGENT][NEUTRAL] OK, general gen so so no bio.
[CUSTOMER][NEUTRAL] With a cartaotra cartaendoendo.
[CUSTOMER][NEUTRAL] DC and do.
[CUSTOMER][NEUTRAL] The residenciacao.
[AGENT][NEUTRAL] And the police.
[CUSTOMER][NEUTRAL] Uh, this
[CUSTOMER][NEUTRAL] You know the um serodosquaarente cinco taocho.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] OK, good asking you telephone and connect.
[CUSTOMER][NEUTRAL] Nino or rosiete cuatro cedores.
[AGENT][NEUTRAL] Yeah yeah.
[AGENT][NEUTRAL] OK, part verification as immiento to direction is to electronico.
[CUSTOMER][NEUTRAL] The sins and they.
[CUSTOMER][NEUTRAL] Claudis avajo forever lets arounto.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK, so you plan.
[CUSTOMER][NEUTRAL] Uh [PII].
[AGENT][NEUTRAL] OK, ask you.
[AGENT][NEUTRAL] OK then.
[CUSTOMER][NEUTRAL] Tenguna Carta is it claim claim number.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See the
[AGENT][NEUTRAL] Um, them and you.
[CUSTOMER][NEUTRAL] Tree cincoos cinco cinco cinco.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Let go on.
[AGENT][NEUTRAL] Yes, about a documento Caes OK.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK, so Esa, um, police and particular not beneficio per una laboratory independent equations es uno independente.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Nton says er
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] Can goose.
[CUSTOMER][NEUTRAL] Pero quira's que parapaga queque was it.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] OK, uh, cuano susso que escuvierto pola polia loquepodere a quest yerumpa ungarelo de pa conquest loos.
[CUSTOMER][NEUTRAL] And quira que que pala delta.
[AGENT][NEUTRAL] la la palo de pagos on latino segu perjuguado yeah pode.
[CUSTOMER][NEUTRAL] Uh, when?
[CUSTOMER][NEUTRAL] It's a
[AGENT][NEUTRAL] Yeah solocaine no pode jamaro puede don't they just no sepa jalesequetinoseurtado i can escuviertofalo de pago socompodapala.
[CUSTOMER][NEUTRAL] Uh-huh. Ah, when, er, ligo otra preuntami esposo tambien tin I mean mase sentosis for most no I noola cartas into this.
[AGENT][NEUTRAL] Hey.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] But er looks pagaloiso.
[AGENT][NEUTRAL] Still correctno noes you have pagos saanera attendriaquejamaloja passe process and suppago so eso de pagooi a casin the cuento applic car um cual solodicutinoseurdoseguro elmiguro um who major medicales no cure the class de servio.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh, OK. Ah, when you say Elita mhm. I went in a mhm.
[AGENT][NEUTRAL] And on the other.
[AGENT][NEUTRAL] Let's see.
[CUSTOMER][NEUTRAL] No, no, ma'am.
[AGENT][NEUTRAL] Mm
[CUSTOMER][POSITIVE] Muchisima gracio.
[AGENT][NEUTRAL] Then now they gracia look at thing.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] That's
[CUSTOMER][NEUTRAL] That's it no me bye.
[AGENT][NEUTRAL] Then bye.