AccountId: 011433970860
ContactId: 4c6a4884-1175-4060-9ac6-7a2f2cbdae28
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 418720 ms
Total Talk Time (AGENT): 209146 ms
Total Talk Time (CUSTOMER): 175202 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.2, CUSTOMER=-0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/21/4c6a4884-1175-4060-9ac6-7a2f2cbdae28_20250121T21:37_UTC.wav
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[AGENT][NEUTRAL] We want this.
[CUSTOMER][NEUTRAL] Oh I I I'm a [PII].
[AGENT][NEUTRAL] We're gonna start this [PII].
[CUSTOMER][NEUTRAL] Er, el el boil.
[AGENT][NEUTRAL] OK, uh, just for the circus.
[CUSTOMER][NEUTRAL] And say you and say you you.
[CUSTOMER][NEUTRAL] And polia is sin in the dress.
[AGENT][NEUTRAL] Um, outpatient certificate number or in hospital certificate number orquere of CSRC.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] This a guess
[CUSTOMER][NEUTRAL] Cerrodos quarantinie de cuadroseuevem melee.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] 74.
[AGENT][NEUTRAL] OK, [PII] is a male verifica so fechana sciento.
[AGENT][NEUTRAL] Did they? Mhm.
[CUSTOMER][NEGATIVE] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, what is [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh re unore [PII].
[AGENT][NEUTRAL] OK, yeah, no telephone is [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mu is just for verification in one tae que milk that.
[CUSTOMER][NEUTRAL] They don't see I mean I'm like I don't know.
[AGENT][NEUTRAL] OK, see loquelo scient [PII] a meno de quieroagacambio Majore la polisadigamoslosterega mas beneficiosoquitama beneficiosregua personaoquitoa persona and toes.
[CUSTOMER][NEUTRAL] Your
[CUSTOMER][NEGATIVE] You aggravate it, you my friend please you.
[CUSTOMER][NEUTRAL] Yo yoga ya ya el el el el basico ilo al alal maortalata.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, Nintendo pero buenoenes a caso um noes dearleta trajeta is a tarjeta te loca es quelediques des del primero de nero eldos the cuatroteine unapolisa activva connosotros.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] Ah yeah, OK, OK, OK, tell him.
[AGENT][NEUTRAL] And does it know noes here and the amenosque uh erte digamocambiojasequeponga uh otra persona magenpolitoses jack cambiaria latua yennesecaoi el jeta.
[CUSTOMER][NEGATIVE] Uh, no.
[CUSTOMER][NEUTRAL] No more. No more poa but if he got you don't say heopusaposa boga meposa labu em barrier.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh laurouro has seguro megrielseuro uno.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] La senora elba Torres.
[CUSTOMER][NEUTRAL] See?
[AGENT][NEUTRAL] See you Santa Senor [PII].
[CUSTOMER][NEUTRAL] Yeah, yeah that'll be, yes.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] But.
[CUSTOMER][NEGATIVE] Er, er they [PII] you do it you do you do you throw the the the the sad.
[AGENT][NEUTRAL] Did you?
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] You doeracion in Odia.
[CUSTOMER][NEUTRAL] The the the cuadro.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] He, he go to a a una er and you do a a bar down the the mil peso.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Que solo miel and and the entravaaciones what as a polio may go unvi de il facientoalgo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You say poo.
[AGENT][NEUTRAL] OK, uh, condoste is solo [PII] hosteldi Josa led the josaverques to seguro connosotros que no man inform.
[CUSTOMER][NEUTRAL] Hey come on.
[CUSTOMER][NEUTRAL] Yoloseoseguro I not helping a uro el el el lottour but then go get to say this is I mean.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm and the recre.
[AGENT][NEUTRAL] They messagon system.
[AGENT][NEGATIVE] OK, no [PII] metemoqueca noosesos destiest seguro a gap connotrus que pornos then being a reclamo preuntas.
[CUSTOMER][NEUTRAL] Ah, OK, OK, OK, you said he said and if you want who say you to my mom in or better here.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Oh, OK, gusto.
[CUSTOMER][NEUTRAL] You hear.
[AGENT][NEUTRAL] Tendo sequeerta por samo necessitofiio de so principal build theta de lospital and solo slopes or facts or or er correo regular el el PO box leenajeta.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] It vio they get me but we we go on and we choo where that that they get mega.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Meal.
[AGENT][NEUTRAL] Sees the correct suede conocomos spiel bill de talao.
[AGENT][NEUTRAL] De laservio de laserum.
[AGENT][NEUTRAL] E logo jamesusseguro principal replica beneficio de jaoten documentos was the personaehawaianio but I can document or facts or por corre.
[CUSTOMER][POSITIVE] I mean muchisi ma gracia mucha gracia mucha gracia yeah right I see you pull from.
[AGENT][NEGATIVE] I no.
[CUSTOMER][NEUTRAL] No, no, I'm on, no, I'm on wechalaa.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] My
[CUSTOMER][NEUTRAL] The what what.
[CUSTOMER][NEUTRAL] OK.