AccountId: 011433970860
ContactId: 4c5fb3ad-d03f-4c8f-bcfb-ade70468812c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 159169 ms
Total Talk Time (AGENT): 40852 ms
Total Talk Time (CUSTOMER): 91695 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.3, CUSTOMER=-1.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/13/4c5fb3ad-d03f-4c8f-bcfb-ade70468812c_20250513T13:58_UTC.wav
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[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] And I just me and my American public life. My number is [PII].
[CUSTOMER][NEGATIVE] See no bueno.
[AGENT][NEUTRAL] One of the.
[AGENT][NEUTRAL] OK, ya de loo de la polisa.
[CUSTOMER][NEGATIVE] El numerro is a pain when a group of numerino revere no.
[AGENT][NEGATIVE] No, no.
[AGENT][NEUTRAL] No, but numerals debajo.
[CUSTOMER][NEUTRAL] [PII] under this propili er beneficial or crazy OK [PII].
[AGENT][NEUTRAL] See mhm I also.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Is a nombre [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Those 70 sin.
[AGENT][NEUTRAL] In my regards to the directionic or electronica.
[CUSTOMER][NEUTRAL] See [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] I do and everything was the same thing.
[AGENT][NEUTRAL] Um, and correlate yeah.
[CUSTOMER][NEUTRAL] I go to [PII] to me [PII].
[AGENT][NEUTRAL] OK, then I del Pravaco.
[CUSTOMER][NEUTRAL] It's a personal thing what I mean the travel.
[AGENT][NEUTRAL] C
[CUSTOMER][NEUTRAL] See [PII].
[CUSTOMER][NEUTRAL] A roba PHP.
[CUSTOMER][NEUTRAL] Unto uh NDA.
[AGENT][NEUTRAL] Gracias, so it's the numeral polia queso viasa ellamima poliacuine connosotros le pode via tarta pervalami que quelaquetienne.
[CUSTOMER][NEGATIVE] No, no, it's a falsa poquetala conervo lo queso yeah la semana proxima tengo manana que que que la correct proactive.
[AGENT][NEUTRAL] Oh OK.
[AGENT][NEUTRAL] OK, I'll go maquelepoa you that.
[CUSTOMER][NEUTRAL] No, quetengam move it to the hui gracia.
[AGENT][NEUTRAL] You want to say about American Public Life bye.
[CUSTOMER][NEUTRAL] Bye.