AccountId: 011433970860
ContactId: 4c5f2635-18fa-4c2a-b010-92dbcf7a6d77
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10300 ms
Total Talk Time (AGENT): 3491 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/17/4c5f2635-18fa-4c2a-b010-92dbcf7a6d77_20250617T14:52_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.