AccountId: 011433970860
ContactId: 4bef7790-dfc2-498b-832c-812cad2e62e2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8130 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 681 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/30/4bef7790-dfc2-498b-832c-812cad2e62e2_20250530T16:58_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?