AccountId: 011433970860
ContactId: 4bcf8af9-b73d-4718-9750-3037a0f07ccd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 484109 ms
Total Talk Time (AGENT): 243735 ms
Total Talk Time (CUSTOMER): 95508 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/09/4bcf8af9-b73d-4718-9750-3037a0f07ccd_20250509T15:12_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Oh hello in the lus.
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] the you know pale clay.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] no.
[CUSTOMER][NEUTRAL] Cerroventicinco er redocuadroes.
[AGENT][NEUTRAL] permit and so on the forward.
[AGENT][NEUTRAL] Si system for telephone.
[CUSTOMER][NEUTRAL] Novemreventi says there's a cinco.
[CUSTOMER][NEUTRAL] The entosa Florida the whole show the telephone teat rose.
[AGENT][NEUTRAL] electronica.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Which is agras you the same on the poor unosos kenosis lamare.
[AGENT][NEUTRAL] Abio tea.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I said there.
[AGENT][POSITIVE] Perfect. Oiki gets unrelamo quete de mayo e estan process I will see the visa soos it'll it'll process modi la.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And Dulce is the
[CUSTOMER][NEUTRAL] Uh, our point isloatele queen solo que ban solicitano.
[AGENT][NEUTRAL] Permissos looking to sittamos.
[AGENT][POSITIVE] In dramas perfectoincopainas.
[AGENT][NEUTRAL] It's a in relation claim a reclamo or is uh someo camo solicitclamentario.
[CUSTOMER][NEUTRAL] No, it's clamo solamente see.
[AGENT][NEUTRAL] So you know
[AGENT][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Those portable ones.
[AGENT][NEUTRAL] OK, agnostico.
[AGENT][NEUTRAL] but it's
[CUSTOMER][NEUTRAL] The poo.
[AGENT][NEUTRAL] See, I see a person and lumber spoilleosis.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It's to a diagnostic.
[AGENT][NEGATIVE] So not.
[AGENT][NEUTRAL] Elicitan also but uh er.
[AGENT][NEUTRAL] Pharmacio is paramediccamenoscuer.
[CUSTOMER][NEUTRAL] No, I have an MRI.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] No cure.
[AGENT][NEUTRAL] Sierra Borgoso queer parte de loss processors clamo loesso.
[AGENT][NEUTRAL] Uh, sino and what does Mahina.
[AGENT][NEUTRAL] We're gonna suppressing I think.
[CUSTOMER][NEUTRAL] See so that.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] See Lepetogos porque er tamosneesitanosallamentincopajinas is aament novea legsas the beneficios.
[AGENT][NEUTRAL] The socio principal queva fleesostosincuentaquitepagolianza deserviston says um she's the and contact toso lemaray.
[AGENT][NEUTRAL] And so.
[AGENT][NEUTRAL] the food.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Appointment date. OK, and you say the.
[CUSTOMER][NEGATIVE] Don't they concio is uh and the the covertura.
[AGENT][POSITIVE] It likes the beneficimente so a good principal and contact coneus the ski portfole and likes because in the beneficious the lien queer so MRI.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I keep el el monto loss into the tsuna.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] The the they have core.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] principal.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect. So you communicate.
[CUSTOMER][POSITIVE] You can yeah.
[AGENT][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] You can look in the eye and
[CUSTOMER][NEUTRAL] You think that you been married so we.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] I see.
[AGENT][NEUTRAL] C
[CUSTOMER][NEUTRAL] I look at them with
[CUSTOMER][NEUTRAL] OK er explicas.
[AGENT][POSITIVE] They're beneficial.
[CUSTOMER][NEUTRAL] Then, then speak.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] The queso el el MRI redid the neo.
[CUSTOMER][NEUTRAL] Uh-huh, your Moto quesetago.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Silaro, it's Salamente dike portfoli likescaino and officials and this is the ike inclua.
[CUSTOMER][NEUTRAL] Hm.
[AGENT][NEGATIVE] Ez a deervicios.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Can he do the the.
[AGENT][NEUTRAL] See coo graza or copadoque de los stress la polia deer eso stress montos just so sero principal applique montodcommo deloe copagos.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, Gracia.
[AGENT][NEUTRAL] I.
[CUSTOMER][POSITIVE] No, we are male gracias.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] OK.