AccountId: 011433970860
ContactId: 4bcae557-75ee-4d3f-b673-cf0b5baf1470
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 198940 ms
Total Talk Time (AGENT): 87740 ms
Total Talk Time (CUSTOMER): 115088 ms
Interruptions: 1
Overall Sentiment: AGENT=0.6, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/11/4bcae557-75ee-4d3f-b673-cf0b5baf1470_20250211T18:27_UTC.wav
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[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] When you
[AGENT][NEUTRAL] Augusto.
[CUSTOMER][NEUTRAL] Oh yeah we minorela they man the aura pale care.
[CUSTOMER][NEUTRAL] It has que quierrata.
[AGENT][NEUTRAL] Sierra.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] CL outpatient correct uh seria it's errodos ventitres say Cinco Niete eme de Maria Ele de lola el nroo.
[AGENT][NEUTRAL] I see.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Mina.
[AGENT][NEUTRAL] And system for telephone call or laymana is to connect.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Tereseroin um say Sea this quattro quattro.
[AGENT][NEUTRAL] Yes, rectangular.
[CUSTOMER][NEUTRAL] No, it's seal linear linea pero, um, a quinojono semotodo.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Moe permitundosino see OK I put for verific card number completely la fenasento de la so.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Let you see senorseyama Alex [PII] isofe China scimentoesdirevento del Sea says.
[AGENT][NEUTRAL] Which is just for verification used to liaos beneficials but it's correct.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Quotativo maqueto uh-huh.
[AGENT][POSITIVE] Perfect. No problem. Lapolia is effective primero de resos ecs tective.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK active OK.
[CUSTOMER][NEUTRAL] Algua and inguna.
[CUSTOMER][NEUTRAL] Um,
[AGENT][NEUTRAL] No I'm gonna respect of beneficials or respect.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No, but no, I don't, no, I don't nose on billing but um get get OK in in can I have the the que pae mea key una terjeta the uh united OK yeah yeste um eum supplementario uh-huh I hung up exactly it don't says um.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Supplementario again.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] Er, estouncia unit and pera he uh apelee lotro what was it.
[AGENT][NEUTRAL] See bueno pele comungalapagoogus applica deposal principalo united um astasierto monto porobustos servicios outpatient the poliareo maxima quizola desora.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Ok Lito who was the number.
[AGENT][NEUTRAL] Ms.
[CUSTOMER][NEUTRAL] Auto auto Teo so let me do it later.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Don't let it.
[CUSTOMER][NEUTRAL] Um, OK, OK, I am no reference.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Where did you you're gonna.
[CUSTOMER][NEUTRAL] no to muchis [PII] male [PII].
[AGENT][NEUTRAL] You want me to.