AccountId: 011433970860
ContactId: 4baefc85-87fc-42d4-b6da-6c9036ac222f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 95860 ms
Total Talk Time (AGENT): 33170 ms
Total Talk Time (CUSTOMER): 14066 ms
Interruptions: 0
Overall Sentiment: AGENT=-2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/10/4baefc85-87fc-42d4-b6da-6c9036ac222f_20250410T18:09_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Hello this is with ATL. How may I help you?
[CUSTOMER][NEUTRAL] I
[AGENT][NEGATIVE] I can hear you very distorted.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] What
[AGENT][NEUTRAL] Hello, can you hear me?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] OK, can you hear me? You're, you, hello, I can hear you, but the phone has a bad connection.
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] I
[AGENT][NEGATIVE] Can you hear me? The phone has a very bad connection.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] I'm gonna, I see your phone number. I'm going to hang up and call you right back. I do see your phone number.
[AGENT][NEUTRAL] But I'm gonna hang up and call you right back.
[AGENT][NEGATIVE] We have a very bad connection.