AccountId: 011433970860
ContactId: 4bab9873-a556-4537-b631-e8e32345554b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6480 ms
Total Talk Time (AGENT): 3101 ms
Total Talk Time (CUSTOMER): 1171 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/4bab9873-a556-4537-b631-e8e32345554b_20250616T19:12_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL this is [PII].
[CUSTOMER][POSITIVE] This is a good.
[AGENT][NEUTRAL] Hello?