AccountId: 011433970860
ContactId: 4ba1af2f-0fd4-4190-b011-a349d9480754
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14050 ms
Total Talk Time (AGENT): 5821 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/08/4ba1af2f-0fd4-4190-b011-a349d9480754_20250108T21:55_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] APL is there anybody there?