AccountId: 011433970860
ContactId: 4b95ceba-65e2-4bc4-a391-a66ccd6244fe
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16360 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 799 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/30/4b95ceba-65e2-4bc4-a391-a66ccd6244fe_20250530T15:50_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello.