AccountId: 011433970860
ContactId: 4b91af6f-629c-4f26-9159-2f6b69057dad
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 29690 ms
Total Talk Time (AGENT): 16809 ms
Total Talk Time (CUSTOMER): 14748 ms
Interruptions: 1
Overall Sentiment: AGENT=4, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/19/4b91af6f-629c-4f26-9159-2f6b69057dad_20250319T18:03_UTC.wav
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[AGENT][POSITIVE] We want to start this gracias [PII].
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Uh, when I started this stay the credit union ban.
[AGENT][NEUTRAL] No, it's the Abe LA.
[CUSTOMER][POSITIVE] Happy [PII].
[AGENT][POSITIVE] Mhm. It's on a company there so good ones.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Oh, the guests. Oh, OK, sorry, it's running over them.
[AGENT][POSITIVE] That's, it's OK. Have a good afternoon. Bye-bye.
[CUSTOMER][POSITIVE] OK, thank you. OK, bye.