AccountId: 011433970860
ContactId: 4b43d38f-bec3-4b2b-a7fe-e4afb344ee2e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 537429 ms
Total Talk Time (AGENT): 220187 ms
Total Talk Time (CUSTOMER): 273124 ms
Interruptions: 3
Overall Sentiment: AGENT=0.1, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/06/4b43d38f-bec3-4b2b-a7fe-e4afb344ee2e_20250506T12:53_UTC.wav
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[AGENT][NEUTRAL] one of the.
[CUSTOMER][NEUTRAL] See bueno villas minore [PII].
[AGENT][NEUTRAL] As he is.
[CUSTOMER][POSITIVE] The paso nro de la Polia bueno.
[AGENT][NEUTRAL] police.
[CUSTOMER][NEGATIVE] Cerro unoincosave.
[CUSTOMER][NEUTRAL] Or just say soon.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] You guys
[AGENT][NEUTRAL] Pera police erro unocincoseseueve Ochoa.
[CUSTOMER][NEUTRAL] Sea unainoa nueve Ochoaiuna.
[AGENT][NEUTRAL] I'll put them.
[AGENT][NEUTRAL] No, it just says.
[CUSTOMER][NEUTRAL] What your face soon.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] 6 is the dress arent sin so dry apartment you do lander Florida 330 telephones.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Which is electronico associos.
[CUSTOMER][NEUTRAL] Veronica punto Melino aroa safundo.
[AGENT][NEUTRAL] Which is.
[CUSTOMER][NEUTRAL] Bueno mira um miposo just primaria and it seguroposo sebaerun city can.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh, in, in El Petrol in emo seguro United Healthcare.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I yes queno unit loa el gap American public life.
[CUSTOMER][NEUTRAL] Emo queer recite porqueseura no nonjore in porto que pueoundar see see American poly line of what that con con is the pago for hours.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Purest to see uh apele is subliaaria supplemental or mejorconos commogapago of course lipo.
[AGENT][NEUTRAL] This was the principal.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK, gettingtingogaer, er, boy aluara la facility on the sebaser el el prosemento entrevo el el commas carnetelseundo carneiqueos the man.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct, I see.
[AGENT][NEUTRAL] As he is.
[CUSTOMER][NEUTRAL] OK, first and the thing que [PII] is a city can tacuer no moon forgive me to do it yeah mon um yeah I because to me the iron.
[CUSTOMER][NEUTRAL] If, if I mean, yeah.
[CUSTOMER][NEUTRAL] A group poque so.
[AGENT][NEGATIVE] Sick
[AGENT][NEUTRAL] Chima.
[AGENT][NEUTRAL] Alinda on beneficial maximo those milking into Zola deport persona and preservicius ambulatory patient I cancel the hospitalization is as the incommenola desport person.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] And to the commoles too and los vital sin is accessible forte we are accesso era arte electtulopital and losing comil or get sepaisimo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Like.
[CUSTOMER][NEUTRAL] Epita o porque.
[CUSTOMER][NEUTRAL] Come on, come on the cuola.
[AGENT][NEUTRAL] See.
[AGENT][NEGATIVE] Seecuola fees.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Marzo Cinco.
[AGENT][NEUTRAL] Marso Cinco the Marso Cinco as the cuando.
[CUSTOMER][NEUTRAL] And then memorial rational.
[CUSTOMER][NEUTRAL] I see it. I can see it.
[AGENT][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] The the marsalla nochediarso unquesao pao recio er the recioduque parado to the commo confundborque mucho milentos.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I see.
[AGENT][NEUTRAL] Seeletava la fela esta hospital is a common the police celebrating that those beneficios unesel beneficios or hospital el el sincomendola persona.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] El beneficio de que milquinient on those beneficial differentti prose osotaoque de loa and tecaocommosoposo esto del cincoalciete de marso de los cinco is a beneficio el beneficio de losinlica para to hospital unclamobido.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Go to speak uh to speak [PII].
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Recivimos una cuenta de hospitals like so principallico on the tremilquis nono pa.
[AGENT][NEUTRAL] I mean the names.
[CUSTOMER][NEUTRAL] Please fill or receive.
[AGENT][NEUTRAL] I mean the namemoso rescuentas departed the the lascitadole so.
[AGENT][NEUTRAL] being examined the diagnostic.
[CUSTOMER][NEUTRAL] See, see.
[CUSTOMER][NEUTRAL] Same.
[CUSTOMER][NEGATIVE] It is a queba rata sin.
[AGENT][NEUTRAL] As a sinomil correct. De loque de los sin.
[CUSTOMER][NEUTRAL] Plan for
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] Sega momento.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] 4 kg que.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] So tresses con cuatrolos quesosa momento de losincomindolaresiness.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, into secondoque ferarquelopital mandevati for quesino er, siso paolo mimandarapaque fan and as yes for mean mistamanandoda viles.
[AGENT][NEUTRAL] Looks so poles and las cuentes quesela e uh visa.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] See, see the travajado asado messes in increlos in lopi so attado milkingento isa.
[CUSTOMER][NEUTRAL] I know its tire reto que de neonia lanemonia el el loque pulmonalel block club pulmonal city because the city is a queso reo and this rila persona give me tour que que I see.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Correct, [PII] unsea moss.
[CUSTOMER][NEUTRAL] See I [PII] is via [PII] milquientos.
[AGENT][NEGATIVE] They look vain.
[CUSTOMER][NEUTRAL] So kiss of.
[CUSTOMER][NEUTRAL] To [PII].
[AGENT][NEUTRAL] The cincoitficiosis de losso milking to solo delia gentala.
[CUSTOMER][NEUTRAL] One.
[CUSTOMER][NEUTRAL] See, see, see for queue of pita yes so corta cuando [PII] or in this porque primer Juliomi mi mi pleador barrenova la poliza.
[CUSTOMER][NEUTRAL] El [PII] Julia [PII] is to deano a a calendario.
[AGENT][NEUTRAL] See polio los beneficios severing er prime neros and you know.
[CUSTOMER][NEUTRAL] OK, why not don't say caviennas prime Julio.
[AGENT][NEUTRAL] Yes he is.
[CUSTOMER][POSITIVE] OK, perfect, perfecto which isima gracias [PII] gracias.
[AGENT][NEUTRAL] Al.
[CUSTOMER][POSITIVE] No, no, mucha gracia [PII] gracia with that thing getting our aio.
[AGENT][NEUTRAL] That's, that's you were meant to.
[CUSTOMER][NEUTRAL] EY gracia.