AccountId: 011433970860
ContactId: 4afbea71-fbae-4c40-9d7d-11159d34a0c8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2519 ms
Total Talk Time (AGENT): 1180 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/4afbea71-fbae-4c40-9d7d-11159d34a0c8_20250305T17:07_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] I