AccountId: 011433970860
ContactId: 4ab4d9b0-81f5-4805-a643-700aee7dfce0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 68220 ms
Total Talk Time (AGENT): 15930 ms
Total Talk Time (CUSTOMER): 49692 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/11/4ab4d9b0-81f5-4805-a643-700aee7dfce0_20250311T16:44_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], my name is [PII] and I was calling to assist um.
[CUSTOMER][NEUTRAL] The group admin.
[CUSTOMER][NEUTRAL] Well, actually I'm just trying to get some information um this is for.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, this is for Dean equipment. They have, um, 3 different locations. Um, the HR reached out because she was able to gain access online access to one of the locations but not the others. My question is, is since the others have their own group number, does she need to make a separate account for each one or is there a way to have them all in.
[CUSTOMER][NEUTRAL] On the same online access.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah, [PII], you would have to do a login for for each one since it's a different group number.
[CUSTOMER][POSITIVE] OK, that's what I thought. All right, thank you so much. I'll go ahead and let her know.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm
[AGENT][POSITIVE] You're welcome. Have a good one.
[CUSTOMER][NEUTRAL] You too bye.
[AGENT][NEUTRAL] Bye bye.