AccountId: 011433970860
ContactId: 4a9a0d8a-adce-4aac-8425-18d9c57e0739
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 39819 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 3597 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/01/4a9a0d8a-adce-4aac-8425-18d9c57e0739_20250401T16:23_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.