AccountId: 011433970860
ContactId: 4a990e70-709a-4ed6-9fe8-c959ab351f32
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6980 ms
Total Talk Time (AGENT): 4371 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/4a990e70-709a-4ed6-9fe8-c959ab351f32_20250521T13:14_UTC.wav
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[AGENT][NEUTRAL] That's just being a my American public place.
[AGENT][NEUTRAL] My number is [PII].