AccountId: 011433970860
ContactId: 4a8a7446-8660-4414-ab5b-94ed938cf661
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 37759 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 5888 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/05/4a8a7446-8660-4414-ab5b-94ed938cf661_20250205T19:24_UTC.wav
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[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?