AccountId: 011433970860
ContactId: 4a7a62e2-9e9e-4e7f-bef5-7c1be214a079
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19750 ms
Total Talk Time (AGENT): 4931 ms
Total Talk Time (CUSTOMER): 11070 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/28/4a7a62e2-9e9e-4e7f-bef5-7c1be214a079_20250428T14:03_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hello, this is [PII]. I'm calling you from Jackson Memorial Hospital, and I would like to check claim status for one of our patients.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Hello, can you hear me?
[CUSTOMER][NEUTRAL] Yes, I can. Hello? Can you hear me?