AccountId: 011433970860
ContactId: 4a315e9c-970d-4b68-a1bb-e58301d7ee2d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1018929 ms
Total Talk Time (AGENT): 142332 ms
Total Talk Time (CUSTOMER): 129822 ms
Interruptions: 1
Overall Sentiment: AGENT=0.8, CUSTOMER=-2.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/4a315e9c-970d-4b68-a1bb-e58301d7ee2d_20250623T12:38_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Oh yes.
[AGENT][NEUTRAL] Oh yes, I see.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] See loquesela pain pornomoerse con pero no gen mepoosamlia welcome to the online service center I pro pogo avia una queracomo the the the rearuna unuevo account peronoseque me mi group no existed.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] CC Mocha Mascha.
[CUSTOMER][NEUTRAL] O.
[CUSTOMER][NEUTRAL] Tilacucho.
[AGENT][POSITIVE] Perfect. See when bombs added that the solution is the um.
[CUSTOMER][NEUTRAL] And get it.
[AGENT][NEUTRAL] uh.
[CUSTOMER][NEUTRAL] She is do dosinco in the sing.
[AGENT][NEUTRAL] Just to see to see.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Hey [PII].
[CUSTOMER][NEUTRAL] See [PII].
[AGENT][NEUTRAL] Does no no [PII]. It's [PII].
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][POSITIVE] Uh huh, correct.
[AGENT][NEUTRAL] No no sus ella persona in [PII].
[CUSTOMER][POSITIVE] Uh huh correct.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Sino cargo.
[CUSTOMER][NEUTRAL] Inletaoraca.
[AGENT][NEUTRAL] And then
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Well almost uh number the the company is.
[CUSTOMER][NEUTRAL] It's Gleka International Corp.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] OK, I see now.
[AGENT][NEUTRAL] so this was sign in.
[AGENT][NEUTRAL] Um, it's just a
[CUSTOMER][NEUTRAL] Uh-huh. Pus loginando pus login uh me on email address pero you know 10 you know lore on email sinoqueloquere tengo unuario.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah uh notarelli intofaic can be onto the rear.
[CUSTOMER][NEUTRAL] Uh-huh yongopogo and group.
[AGENT][NEUTRAL] He
[AGENT][POSITIVE] As she is perfect.
[CUSTOMER][NEUTRAL] Claro qua quando pogo pogo next pogo el num pogo el el el que ques dodos er dodos cinco in the cinco pogo zipco queres treserodierlestado de la [PII].
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Eelcorreo case inforova GIC aluminum equapogo next made the error no user was found with the information.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Oreo electronic info.
[CUSTOMER][NEUTRAL] Info Aroba GIC aluminum pun.com.
[AGENT][NEUTRAL] GAC aluminum.
[CUSTOMER][NEUTRAL] Punto.
[AGENT][NEUTRAL] OK, I was thinking that it's still out in just looking.
[AGENT][NEUTRAL] In for adrenaline.
[AGENT][NEUTRAL] OK, I see.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Mm
[AGENT][POSITIVE] See no no sooner.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Um, but your alimento.
[AGENT][NEUTRAL] G.
[CUSTOMER][NEUTRAL] OK. Get access.
[AGENT][NEUTRAL] Yeah no problem to say [PII] and just transfer this to yes we you looking at this at the moment.
[CUSTOMER][NEUTRAL] Oh that's doing pan.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Thank you.
[AGENT][NEUTRAL] But.
[CUSTOMER][POSITIVE] Good as we are.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] Deering.
[AGENT][NEUTRAL] See you.
[CUSTOMER][NEUTRAL] Uh huh.
[AGENT][NEUTRAL] It uh takes nostra uh ultra personas.
[CUSTOMER][NEGATIVE] No, I don't deal with that, yes.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] That.
[CUSTOMER][NEUTRAL] This is it you you see Perano.
[AGENT][POSITIVE] OK, perfect. Be me on it.
[CUSTOMER][NEGATIVE] Uh huh, get out here. You are on hold.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.