AccountId: 011433970860
ContactId: 4a2daefa-fce9-44a2-ada8-3936150f9621
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 33369 ms
Total Talk Time (AGENT): 18409 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=-1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/23/4a2daefa-fce9-44a2-ada8-3936150f9621_20250423T19:50_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEGATIVE] I'm going to need to disconnect now I can't hear anybody on the other end.