AccountId: 011433970860
ContactId: 4a2520ac-5666-443d-9ae1-db18150c6b10
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 633150 ms
Total Talk Time (AGENT): 253528 ms
Total Talk Time (CUSTOMER): 234418 ms
Interruptions: 3
Overall Sentiment: AGENT=-0.1, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/4a2520ac-5666-443d-9ae1-db18150c6b10_20250527T16:49_UTC.wav
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[AGENT][NEGATIVE] That's just been a mad American public life, you know this [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, what is the numeral [PII].
[CUSTOMER][NEGATIVE] Oh no no no.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Si.
[CUSTOMER][NEUTRAL] OK, she says.
[CUSTOMER][NEUTRAL] So you see OK?
[CUSTOMER][NEUTRAL] This is her own
[AGENT][NEUTRAL] [PII] for Lumly.
[AGENT][NEUTRAL] Oh yeah, maybe [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Do not.
[AGENT][NEUTRAL] My cards to the axionic or electronico?
[CUSTOMER][NEUTRAL] It's possessions of [PII].
[CUSTOMER][NEUTRAL] Nicoelectronico is John Mexta.
[CUSTOMER][NEUTRAL] Menta.
[CUSTOMER][NEUTRAL] I want to come.
[AGENT][NEUTRAL] Gracias medical que queres plan mediquetien.
[CUSTOMER][NEUTRAL] Is the osmoso are you nice and so and examine.
[CUSTOMER][NEUTRAL] You know, to see me to put them in pagan.
[CUSTOMER][NEUTRAL] From
[AGENT][NEUTRAL] See, um, can you put the, the studios devas.
[CUSTOMER][NEUTRAL] 27 uh tina.
[CUSTOMER][NEUTRAL] But.
[CUSTOMER][NEGATIVE] Yes, that's what get off.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, that's a.
[CUSTOMER][NEUTRAL] The people for these two passports.
[CUSTOMER][NEUTRAL] She.
[CUSTOMER][NEUTRAL] Tal.
[CUSTOMER][NEUTRAL] So.
[AGENT][NEUTRAL] OK, I must permit the momento.
[AGENT][NEUTRAL] Sosa consulta la polia le cubras mono resincuenta la resorvia as a cuatro visitorano sisser unestio de del braso la polia no locurelonio que cure is on MRI on CT scan.
[AGENT][NEUTRAL] Hireolares exam.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Yeah, me que mecures in cuentare orquemotio or consultingicos.
[AGENT][NEUTRAL] Um, Crona Consulta America, uh-huh.
[CUSTOMER][NEUTRAL] Yeah but I don't go to me.
[AGENT][NEUTRAL] C
[CUSTOMER][NEUTRAL] Quattrola
[AGENT][NEUTRAL] Cuatro Visita salano mhm.
[CUSTOMER][NEUTRAL] Then no no but I er your posa and me just a minute.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Applicable I just submit.
[AGENT][NEUTRAL] So it's a polia it's una polia individual noseviendo questurapa la familia.
[AGENT][NEUTRAL] And they may only stay one though let's see.
[CUSTOMER][NEUTRAL] Oh, coins.
[CUSTOMER][NEUTRAL] I mean my head up to see.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Cassie
[CUSTOMER][NEUTRAL] She she you pay you're pretty much garage.
[CUSTOMER][NEUTRAL] So just be nice but uh.
[CUSTOMER][NEUTRAL] You know he was.
[AGENT][NEUTRAL] See on notification I hear the hela revi poquito mas porque paresequeana as in cab toollisa.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] talking.
[CUSTOMER][NEUTRAL] In uh
[AGENT][NEUTRAL] Participant
[CUSTOMER][NEUTRAL] That's.
[AGENT][NEUTRAL] See mhm I come on the agri esposa la poliza um.
[CUSTOMER][NEUTRAL] You know.
[AGENT][NEUTRAL] Simio para sequela polisa de peo a year so solos camiosesanaendoanen processos.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] Oh, OK, and then they start on Pokemas.
[AGENT][NEUTRAL] Mhm taba familia vailla is matura parado.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEGATIVE] OK. All right. I think he makes a line my father come in he loss me lossos.
[AGENT][NEUTRAL] Um, quetipo studio studio medio porque lalele exaloquelo exa loquetine the covertura paraque porques is a plan basico is the.
[CUSTOMER][NEUTRAL] The the.
[CUSTOMER][NEUTRAL] Ota.
[AGENT][NEUTRAL] OK, so paramergencia una clinica dogencia perona consulta la polia lavacorilosincuenta la resordia.
[AGENT][NEUTRAL] CS there um.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Peroniquetiencommotratamientos and medi nostacuvierto.
[AGENT][NEUTRAL] But I stay sistaread hospital lapolia le cure quientola desoria um.
[CUSTOMER][NEUTRAL] Oh yeah.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Go maximoritadias lacubertura de sirujia la irruia tale curastaquinientos solares.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, para hospital inosino sincuenta para medico.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Is the
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, um, the document and the Alvares.
[AGENT][NEUTRAL] Leposa provine no in English.
[CUSTOMER][NEUTRAL] In
[AGENT][NEUTRAL] Noora, OK. Yola casa lee semana.
[CUSTOMER][NEUTRAL] Imports here in English, I mean.
[AGENT][NEUTRAL] See, yes.
[CUSTOMER][NEUTRAL] you know.
[AGENT][NEUTRAL] Oh, OK, see you and bio is called quesa.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Allcomas.
[CUSTOMER][NEUTRAL] That, uh, uh, I it.
[AGENT][NEUTRAL] I like maybe if you call Lysan Sparks, Nevada.
[CUSTOMER][NEUTRAL] La cinco cinco. OK, OK, cite the tengula.
[AGENT][NEUTRAL] Cinco is Cincoda.
[AGENT][NEUTRAL] See the camiamin no sotro so mhm.
[CUSTOMER][NEUTRAL] OK. Yeah.
[CUSTOMER][NEUTRAL] Clayment mesos and projectsenderas.
[AGENT][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] OK, OK, yeah, I I the Clara told me just to make sure it is more mode and up.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] El pueal website [PII] and much informacion sore plan.
[CUSTOMER][NEUTRAL] In the binary sense.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, yeah, yes, yeah, it's on that with I'm gonna show you that way or let me show this.
[AGENT][NEUTRAL] I'll see another. That's the one, yeah, that's just be my American public right. Oh.
[CUSTOMER][POSITIVE] Oh, it, it's conti contigo was so planmental.
[AGENT][NEUTRAL] Uh, let me see.
[CUSTOMER][NEGATIVE] Oh no.
[AGENT][NEUTRAL] See, they have a [PII] at the end there.
[AGENT][NEUTRAL] OK, see, so 1 plan alconos stambien.
[CUSTOMER][NEUTRAL] Mhm. Oh, OK, yes, I mean just.
[AGENT][NEUTRAL] So the pending quetipo detratamiento um
[AGENT][NEUTRAL] So gonna start gonna plan?
[CUSTOMER][NEUTRAL] Only for more but I already seen us.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Cones plan puerdenista see is the lo expila corturaquetien and nopogantilos beneficios as the serre clamo so palos evisos preventivoslecubraorciento astacientos sincuentaola resorano.
[CUSTOMER][NEUTRAL] Morepara.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, servicios, um, basicos and ole cure la polia de pue who deduci desincuenta dolares le cureogena porciento use the responsalveinteorciento lo masquepaga la poliancientos in cuentaola desorano so sitcommonasita dental uh unalina pueimadosita travajo cuanto er.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] They are.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] OK, OK, OK, see it's a neoita so I put this on them. Oh yeah, it is mm muamole she's in my dresses.
[AGENT][NEUTRAL] See you then.
[CUSTOMER][NEUTRAL] Mo.
[AGENT][NEUTRAL] See you yeah bye.
[CUSTOMER][POSITIVE] Yeah that so much.
[CUSTOMER][NEUTRAL] From me mobile.
[CUSTOMER][NEUTRAL] You gonna
[CUSTOMER][NEUTRAL] Are you
[AGENT][NEUTRAL] See Mauricia.
[CUSTOMER][NEUTRAL] Well just send me a oh me me.
[AGENT][NEUTRAL] Oh, OK, OK, one on, bye bye.
[CUSTOMER][NEUTRAL] OK, like