AccountId: 011433970860
ContactId: 4a132f16-5533-4a76-b736-9aab82b90413
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13050 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 980 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/4a132f16-5533-4a76-b736-9aab82b90413_20250624T15:16_UTC.wav
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[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] Hello?