AccountId: 011433970860
ContactId: 49e33d87-fe90-4e75-b343-21ea589a8af5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13430 ms
Total Talk Time (AGENT): 4139 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/10/49e33d87-fe90-4e75-b343-21ea589a8af5_20250410T20:27_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.