AccountId: 011433970860
ContactId: 49e2f86f-51f8-4c6e-93c0-06fa17ce10e3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20879 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1620 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/49e2f86f-51f8-4c6e-93c0-06fa17ce10e3_20250610T20:36_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Is anyone there?