AccountId: 011433970860
ContactId: 49b3ad11-1aba-4055-b25e-05bc6c75d840
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 84589 ms
Total Talk Time (AGENT): 33681 ms
Total Talk Time (CUSTOMER): 37447 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/31/49b3ad11-1aba-4055-b25e-05bc6c75d840_20250331T17:37_UTC.wav
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[AGENT][NEUTRAL] That's just me in my American public life. My numbers [PII].
[CUSTOMER][NEUTRAL] Mm, [PII] when when I start a blanca.
[AGENT][NEUTRAL] OK, you you that number the polia.
[CUSTOMER][NEUTRAL] Frodoincosein say say.
[AGENT][NEUTRAL] It's a nombrena sciento.
[CUSTOMER][NEUTRAL] You know [PII] there no it's the same I say.
[AGENT][NEUTRAL] In my verific direction in or electronica.
[CUSTOMER][NEUTRAL] See [PII].
[AGENT][NEUTRAL] Gracias in medijoque queresilla polia cure servicioental.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] First the police and no cure um dental is no maspa servicios medicos um launicavesque cure dental accident.
[AGENT][NEUTRAL] Corso accidente mhm.
[CUSTOMER][NEUTRAL] Oh OK.
[CUSTOMER][NEUTRAL] OK. OK, Gracia.
[AGENT][NEUTRAL] I see another month.
[CUSTOMER][NEUTRAL] No, that's it.
[AGENT][NEUTRAL] OK, that one is at American bye bye.
[CUSTOMER][NEUTRAL] More glasses. OK. Bye.