AccountId: 011433970860
ContactId: 4951474e-b439-4362-919d-77d07de33791
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 298859 ms
Total Talk Time (AGENT): 101248 ms
Total Talk Time (CUSTOMER): 141919 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/12/4951474e-b439-4362-919d-77d07de33791_20250512T20:00_UTC.wav
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[AGENT][NEUTRAL] I'd like to speak in my American public life. Your number is [PII].
[CUSTOMER][NEUTRAL] See um unrecla clan.
[AGENT][NEGATIVE] OK, I bother you that call is the number of the police.
[CUSTOMER][NEUTRAL] I say that.
[CUSTOMER][NEUTRAL] OK, can you support I mean no, no, no.
[CUSTOMER][NEUTRAL] Uh, check number policy number 0.
[AGENT][NEUTRAL] It's a nombres.
[CUSTOMER][NEUTRAL] In los de la.
[AGENT][NEUTRAL] Gracias, may I verify us to directionic or electronic.
[CUSTOMER][NEUTRAL] [PII] erro.
[CUSTOMER][NEUTRAL] Uh, chronic vo Mesa a roa how my pun.
[AGENT][NEUTRAL] Graciasimjoquerecia Carteno sotros.
[CUSTOMER][NEUTRAL] See, uh.
[AGENT][NEUTRAL] Siqueue um dentist the um.
[AGENT][NEUTRAL] 7
[AGENT][NEUTRAL] Diaqui Julio.
[CUSTOMER][NEUTRAL] But yeah yeah er er fuunit la you know don't sit you know.
[AGENT][NEGATIVE] Um, sitting on via quela conneos esta esta no malo que pagamosa fecha eos nosacabande mandalareclaacion reo saca de pagalos beneficios nose porquesemoraontant manda is the informacion.
[CUSTOMER][NEUTRAL] It's
[CUSTOMER][NEUTRAL] It's so.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] Siaka one the mandala reclareoakabare.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] No documentcuos
[CUSTOMER][NEUTRAL] Pero mosque that it uh er oh wow but it doesn't enter.
[AGENT][NEUTRAL] And when I was um the docile the sincuenta dolares yalapolisa pago um I'm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Doscientos cuarenta.
[AGENT][NEUTRAL] Quarantine savesola steer you.
[CUSTOMER][NEUTRAL] Ok, interior.
[AGENT][NEUTRAL] Less than cover solo documentcomos the reciel bill eso documentostacaba recivi likesacion the beneficios caves quesepaalgo de polia amos can vile loquesepago solos documentcuos isoleque esto loquesepagopalos incuta is to decertodo pero no nomandamosum bill is a mas unexplication deus beneficios.
[CUSTOMER][NEUTRAL] Oh, I see and OK only one like, OK, yeah, I so it's a way, yeah, it's so it's a for OK, OK. Telocommando loresulta the the elsa de los pa.
[AGENT][NEUTRAL] See mhm.
[CUSTOMER][NEUTRAL] And you know that one.
[AGENT][NEUTRAL] Mm, but no, mm mm but I but Iraos uh-huh.
[CUSTOMER][NEUTRAL] OK, OK, so.
[CUSTOMER][NEUTRAL] Yeah, yeah, yeah, yeah, no, total bill change but to see Palo incuenta can you elope and aki is a restaurant.
[CUSTOMER][NEUTRAL] I don't know. I don't know.
[AGENT][NEUTRAL] Serios resins.
[CUSTOMER][NEUTRAL] See you
[CUSTOMER][NEUTRAL] OK, OK. In terms of, OK, in the end, OK.
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] [PII] is about American Public Life bye.
[CUSTOMER][NEUTRAL] OK bye bye bye.