AccountId: 011433970860
ContactId: 4931676e-6350-4711-beb3-6984380d2d42
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12229 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 689 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/06/4931676e-6350-4711-beb3-6984380d2d42_20250606T16:51_UTC.wav
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[CUSTOMER][NEUTRAL] Hello.