AccountId: 011433970860
ContactId: 491d0362-14b0-4999-b4da-1fb89ba774d1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 616020 ms
Total Talk Time (AGENT): 211749 ms
Total Talk Time (CUSTOMER): 278355 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/491d0362-14b0-4999-b4da-1fb89ba774d1_20250611T20:44_UTC.wav
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[AGENT][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] Hello we wanna start muchominombres uh [PII] uh.
[CUSTOMER][NEUTRAL] local no me that complete durantes me.
[CUSTOMER][NEUTRAL] Uh, Jovinaki is unita as a classic quincenaita porque.
[CUSTOMER][NEUTRAL] Or el dear solamentemeal on telephonico the thea medique el seguro er no cure solamentecurequientos pesos a pracament quimeo eraineros.
[CUSTOMER][NEUTRAL] Uh, put the seal.
[CUSTOMER][NEGATIVE] no no seguro.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] I don't know the policy cover.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] And what are the size?
[CUSTOMER][NEUTRAL] 033.
[CUSTOMER][NEUTRAL] Cincoo or.
[AGENT][NEUTRAL] Nombre Caballero.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] tea.
[CUSTOMER][NEUTRAL] think.
[AGENT][NEUTRAL] Let's you know [PII].
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] I just said a cuatro cuentos don't know what they say.
[AGENT][NEUTRAL] Medical email on your right.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Which you for verific informacion is part of the informa cercas provedores quest and suariariarreervicios and tales correct.
[CUSTOMER][POSITIVE] That's correct.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] She's tale.
[AGENT][NEUTRAL] I am a public puntori. I am a public puntocomporeara is a line.
[CUSTOMER][NEUTRAL] prime segment.
[AGENT][NEUTRAL] You
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Hey, yeah, use the information.
[AGENT][NEUTRAL] There shetelata is a group of voluntario dental it's a cirquesta poliaoeo.
[AGENT][NEUTRAL] The covertutulimita laculamentelevaar ummonto asta de ento olares alao paraservicios and talesa polio solamente caso de limpieas for the losisongastos basico Sogatos the the the preventivosportilloforma loss.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] examinees oralsita ento masaanzalo or alguo puentes tolo de mas incala and no porque maximo solamente entre.
[CUSTOMER][NEUTRAL] Is that
[CUSTOMER][POSITIVE] It's so funny.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Oh that
[AGENT][NEUTRAL] Probe beneficio para para paracarius sine embargo de pendeltipo de tratamiento tenesit to put it so esque uh baloque majina doctor examingo le er examing goal.
[CUSTOMER][NEUTRAL] C
[AGENT][NEUTRAL] Or no tamente doctor [PII] claro viament doctorbeque [PII] tratamento stebanitar novaabti pero er pole.
[CUSTOMER][POSITIVE] Exactly, exactly.
[CUSTOMER][NEUTRAL] Is that
[AGENT][NEUTRAL] In the.
[CUSTOMER][NEUTRAL] And er it's so eloque I'm not and plan the ento peso porquelo quiento peso and liquero OK and lies.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Hello
[AGENT][NEUTRAL] Lanao nojamos or no tenemos no no establishmolos precious quelos medios and the er propoer con respect to los ervicios de tales quelos there solo solo de CNAeel plan solamente sipula cuanto loquevacuridocuteloquevaoro serviciosque but not all los erosos perosillos beneficiloserviciosquela poliabrida.
[CUSTOMER][NEUTRAL] And to er er.
[CUSTOMER][NEUTRAL] to secure polio.
[CUSTOMER][NEUTRAL] says no to me more queer.
[AGENT][NEUTRAL] It does a noe de lava forest to cure tenerlatura.
[AGENT][NEUTRAL] I proceeds in embargo.
[AGENT][NEUTRAL] It's uh it's el contratova.
[CUSTOMER][NEUTRAL] OK, you.
[AGENT][NEUTRAL] Metamogano fortunament planque leloque pasa celeto different plan as travajoloque comp travajo dear is esellanque ellebrinda.
[CUSTOMER][NEUTRAL] OK, uh, that alsoa problema quino seguros, you know, the pendelada ellanqueo Cellihada.
[AGENT][NEUTRAL] The correct the cual plan celeal plan all of planne nosamoto plan 1.
[AGENT][NEUTRAL] Perolaro el seguro el el pan travajoos banaando quetipo decovertura ella queoscient is necessary para para proportionary loessella el queer.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] silent.
[AGENT][NEUTRAL] Hello
[CUSTOMER][NEUTRAL] It does say Italiano with a grassi open press conta para.
[CUSTOMER][NEGATIVE] Aveos.
[AGENT][NEUTRAL] But