AccountId: 011433970860
ContactId: 4909ca9d-d87c-44d3-a5c1-9e19bed7bdb3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1659 ms
Total Talk Time (AGENT): 1659 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/12/4909ca9d-d87c-44d3-a5c1-9e19bed7bdb3_20250212T13:59_UTC.wav
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[AGENT][POSITIVE] Good Morning thank you for calling APL.