AccountId: 011433970860
ContactId: 4901fef1-50e8-4ae9-8105-8a39f3bf4887
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5059 ms
Total Talk Time (AGENT): 5059 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/25/4901fef1-50e8-4ae9-8105-8a39f3bf4887_20250325T19:19_UTC.wav
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[AGENT][POSITIVE] Good afternoon thank you for calling APL. My name is [PII]. How may I help you?