AccountId: 011433970860
ContactId: 48d8b9aa-5a10-447c-a407-3d96f35e765c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 300350 ms
Total Talk Time (AGENT): 72868 ms
Total Talk Time (CUSTOMER): 77145 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/14/48d8b9aa-5a10-447c-a407-3d96f35e765c_20250114T19:23_UTC.wav
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[AGENT][NEUTRAL] That is my American public life. You know [PII].
[CUSTOMER][NEUTRAL] Seebuna [PII] contrata but a critical illness.
[AGENT][NEUTRAL] OK, um, you call and number of the police.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] No tangoa no no uh come on and contract.
[AGENT][NEUTRAL] Um, OK, so normally they would also.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, let me, let me.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] That's so so.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Theater same theater.
[CUSTOMER][NEUTRAL] No quatrodosore.
[AGENT][NEUTRAL] It's the number?
[CUSTOMER][NEUTRAL] [PII] [PII] [PII] AA.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Oh, see, see.
[AGENT][NEUTRAL] So when I get porque no social cons nombreno contranapolisa.
[CUSTOMER][NEUTRAL] I'm gonna put a tango.
[AGENT][NEUTRAL] Kola press on the osetravaja.
[CUSTOMER][NEUTRAL] Uh, via.
[AGENT][NEUTRAL] Uh, may repeat nombre de la Compania.
[CUSTOMER][NEUTRAL] Via yes.
[AGENT][NEUTRAL] Via still.
[AGENT][NEUTRAL] Ilapoliaa and nombressua.
[AGENT][NEUTRAL] Cito is a company, um, sitamos is a imprea pro austenola doing in contradochelogarma momento.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] 767.
[AGENT][NEUTRAL] No, it's the nothing unapolisarosteevaer plans that is a critical illness.
[CUSTOMER][NEUTRAL] Critical illness can look recorded.
[AGENT][NEUTRAL] Um, but so the sitarionapoliaparropoque differentes plans is a deparamentoes apar on the stoo um.
[AGENT][NEGATIVE] Segura que quesa seguradavajoa company.
[CUSTOMER][NEUTRAL] See the home and close.
[AGENT][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] They have work OK, critical illness cancer, yes, of course, I know.
[AGENT][NEUTRAL] Um, commodigo quere te la paso is a partamento paque speaking lavertura peroque conesapaniosten nosta segurada um so noses bay poder that informacion.
[CUSTOMER][POSITIVE] OK, then so that was OK. It's so nice. Are you gonna read a cup, OK.
[CUSTOMER][NEUTRAL] I know ma.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] That yeah, OK. OK, it's all OK.
[CUSTOMER][NEGATIVE] No, not so, no.
[CUSTOMER][NEUTRAL] American public life kelocure critical illness.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?