AccountId: 011433970860
ContactId: 48d18459-e808-4b8c-82c5-f6126e216ddf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 54709 ms
Total Talk Time (AGENT): 28100 ms
Total Talk Time (CUSTOMER): 19527 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=2.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/48d18459-e808-4b8c-82c5-f6126e216ddf_20250501T17:10_UTC.wav
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[AGENT][POSITIVE] Thank you for calling ATO. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Uh, yes, I was wondering what's the time frame on, uh, filing an accident claim? How far can you go back?
[AGENT][NEUTRAL] There's no timely filing limit as long as, uh, of course your policy was active during that time. However, uh, you do, would have to have gone to the doctor within at least 30 days of the actual accident. As far as getting the information to us though, there's no timely filing limit.
[CUSTOMER][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, I was just checking because I had some I need to file but I didn't wanna mess with them if it's past the deadline.
[AGENT][NEUTRAL] Sure.
[AGENT][NEUTRAL] Of course, yeah.
[CUSTOMER][POSITIVE] All right, I appreciate it.
[AGENT][NEUTRAL] Of course. Was there anything else I can help you with?
[CUSTOMER][NEUTRAL] Uh, no, that was it.
[AGENT][POSITIVE] All right. Well, thanks for giving us a call. I hope you have a great rest of your day.
[CUSTOMER][NEUTRAL] You too. Goodbye.
[AGENT][POSITIVE] Thanks, bye bye.
[CUSTOMER][POSITIVE] That's good.