AccountId: 011433970860
ContactId: 4899005a-b149-4151-ac7a-5f0c8f95fb46
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4380 ms
Total Talk Time (AGENT): 3920 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/4899005a-b149-4151-ac7a-5f0c8f95fb46_20250324T16:33_UTC.wav
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[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?