AccountId: 011433970860
ContactId: 488a0c1d-a413-414f-8baf-0af07ed79bc7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 88050 ms
Total Talk Time (AGENT): 10797 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/31/488a0c1d-a413-414f-8baf-0af07ed79bc7_20250331T20:03_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?